|Problem/customer complaint||Possible corrective action|
|1. Doesn’t see paper loaded/installed.
2. Printhead slams and grinds.
(No home position)
3. Gets margin errors.
|1st: Clean and/or replace optical sensor.
2nd: Replace upper/right printhead cable.
|4. Paper jamming under printhead.||1st: Check printhead shield for bends or rough edges.
(Replace if necessary.)
2nd: Check for proper mounting of optical sensor.
3rd: Clean and/or replace optical sensor.
4th: Clean/replace lower rollers (8930 only).
|5. No carriage (printhead) movement.
6. No pins firing on printhead.
(No dots on paper/all pins dead)
|Replace driver board.|
|7. No paper advance.||1st: Replace driver board.
2nd: 8930 only: check setup for tractor feed enabled.
|8. Printer shuts down (powers off) after 3-4 seconds.||1st: Remove power supply from printer and power up separately.
Observe the green LED:
ON – Replace driver board.
OFF – Replace power supply
|9. Won’t communicate with host or prints garbage.||1st: Check all setup parameters and interface cables.
2nd: Replace logic board.
|10. Some pins not firing.||1st: Replace printhead.
2nd: Replace upper and/or lower printhead cable
3rd: Replace driver board.
|11. Touch pad inoperable.
No display or partial display.
|1st: Replace control panel.|
|12. No ribbon advance.||1st: Replace ribbon tray assembly.|
We offer a wide range of printer support services like:
- Wired and wireless printer installation
- Printer driver installation
- System configuration for network printers
- Toner cartridge setup
- Advanced driver support for printers
- Repair and maintenance
- Laser printer issues
- Solution for plug-and-play errors
Customers can contact us 24X7 for printer related issues on our toll-free Brother printer support phone number: 1-855-704-43011-855-704-4301
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