- You’ll need Administritive Rights on your computer
- If your computer is attached to your printer via a USB cable, please disconnect it before you begin.
Removing Driver history:
- Open the Control Panel on your computer.
- Open the ‘Hardware and Sound’ folder and then click on ‘Devices and Printers’.
- Right click on your Brother printer model and select ‘Remove Device’ from the menu.
- Confirm the removal by clicking ‘Yes’.
- Once removed, left click on another device and open ‘Print server properties’ from the top of the window.
- Click on the ‘Drivers’ tab and check to see if there are any entries for your Brother printer.
- If there are, please select and remove them.
- Now return to the Control Panel home screen. Select Programs and then Programs and Features.
- Select and remove any Brother entries. Once complete, please restart your computer.
Un-installing Printer software:
- Once Windows has rebooted, open your Internet browser and go to Brother’s Support Website.
- Click on the ‘Downloads’ option then type your Brother printer model name into the search box.
- Select your operating system and if Windows 10 isn’t available, select Windows 8.1 instead and press search.
- A page should open with your printer model in the top left corner. Scroll down to find ‘Utilities’ and select the ‘Uninstall Tool’.
- On the next page, agree to the End-user License Agreement and a download should automatically start.
- Once the download has completed, click ‘Run’ in the pop-up window.
- Browse to save the file to your desktop then select the ‘Decompress’ option.
- Next go to the Desktop and open the new folder ‘remPnP’ then select the application file ‘BrRemPnP.exe’. Confirm that you allow the application to make changes to your computer.
- Now select your Brother printer model from the drop down menu and click ‘OK’.
- Wait for the uninstall to complete then click ‘OK’.
Re-installing Printer software:
- Open your Internet browser and go to Brother’s Support Website.
- Click on the ‘Downloads’ option then type your Brother printer model name into the search box.
- Select your operating system and if Windows 10 isn’t available, select Windows 8.1 instead and press search.
- Click on the ‘Full Driver & Software Package’ and on the following page, agree to the End-user License Agreement and download.
- Press ‘Run’ on the pop-up window at the bottom of the screen. The software will now begin to download.
- Once the download is complete, you’ll be prompted to select your language of choice.
- To complete the installation you’ll need to restart your computer once again.
- When your computer has rebooted you can re-connect the USB cable between your printer and computer when advised.
Please print a test page after the installation has completed to ensure it was successfu
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