Most of the time, you can bring the printer back online with a few clicks in Windows, but if not, there are additional troubleshooting steps you can take.
Step 1Reboot your printer by shutting it off and turning it back on again. Give the unit a minute or two to finish booting.
Step 2Verify that the printer is plugged in to your computer (for local printers) or that it has network connectivity. If the printer is a networked unit, double-check the link light on the back of the printer to make sure it’s flashing green.
Step 3Log on to your computer using an account that has “Manage Printers” rights to the printer. In most cases, a local administrator account is sufficient.
Step 4Click the “Start” button and then click “Devices and Printers.”
Step 5Right-click the printer and select “See What’s Printing” to display the print spooler window.
Step 6Click “Printer” and select “Use Printer Offline” to remove the check mark. The printer should come online at this time. If this option is grayed out or if the printer does not come online, continue following the steps below.
Step 7Close the print spooler window and return to Devices and Printers.
Step 8Open a Web browser and download the latest driver for your printer from the manufacturer’s website.
Step 9Follow the instructions that come with the driver to install it. If you still cannot bring the printer online, continue with the steps below.
Step 10Click the “Start” button and then click “Control Panel.”
Step 11Type “troubleshooter” (without quotation marks) in the Search box at the upper-right corner of the window. Click the “Troubleshooting” link when it appears in the main window.
Step 12Click “Use a Printer” under Hardware and Sound.
Step 13Follow the on-screen instructions. The troubleshooter will attempt to identify and fix the issue. If it cannot, it will provide you with further guidance on addressing the problem.