Category Archives: Dell Support

Printer is detected but you don’t have the Driver for the older printer


When Windows 10 scans for connected devices, it will give you a few options if it does not find any Drivers. Here are the steps you need to follow

  1. Click the “The printer that I want isn’t listed” option. (Since we are adding a local printer, we will not discuss Network printer’s options that Windows gives you.)
  2. Select the option that says “My printer is a little older. Help me find it.”
  3. Click Next
  4. Windows 10 will now again search for the connected printer and hopefully install the printer using compatible Drivers in its database.

Canon printer does not work in Windows 10


if your Canon printer is switched on and connected to the PC in question.  If your printer is still not working, follow the steps set out below:

  1. Try running the printing Troubleshooter provided by Microsoft
  2. If that doesn’t solve the issue, it means that your printer may need new Printer Drivers. Check the printer manufacturer’s website for compatible Printer Drivers that will work with Windows 10.

Before installing the new Printer Drivers, you need to uninstall the printer by following the steps given below

  1. Open Start menu
  2. Click Devices and Printers
  3. Select your Canon Printer
  4. Select Remove Device from the top of the screen
  5. Reinstall the printer
  6. If Windows does not find a Driver, browse the printer manufacturer website for Drivers.
  7. Download the Driver and follow the instructions given by the printer manufacturer.

Alternatively you can get a Driver Update Tool to update the Drivers for you and keep them updated. To check for Driver Updates click here to run a free Drivers Scan of your PC.

How to Bring an Offline Printer Online?


Most of the time, you can bring the printer back online with a few clicks in Windows, but if not, there are additional troubleshooting steps you can take.
Step 1Reboot your printer by shutting it off and turning it back on again. Give the unit a minute or two to finish booting.

Step 2Verify that the printer is plugged in to your computer (for local printers) or that it has network connectivity. If the printer is a networked unit, double-check the link light on the back of the printer to make sure it’s flashing green.

Step 3Log on to your computer using an account that has “Manage Printers” rights to the printer. In most cases, a local administrator account is sufficient.

Step 4Click the “Start” button and then click “Devices and Printers.”

Step 5Right-click the printer and select “See What’s Printing” to display the print spooler window.maxresdefault

Step 6Click “Printer” and select “Use Printer Offline” to remove the check mark. The printer should come online at this time. If this option is grayed out or if the printer does not come online, continue following the steps below.

Step 7Close the print spooler window and return to Devices and Printers.

Step 8Open a Web browser and download the latest driver for your printer from the manufacturer’s website.

Step 9Follow the instructions that come with the driver to install it. If you still cannot bring the printer online, continue with the steps below.

Step 10Click the “Start” button and then click “Control Panel.”

Step 11Type “troubleshooter” (without quotation marks) in the Search box at the upper-right corner of the window. Click the “Troubleshooting” link when it appears in the main window.

Step 12Click “Use a Printer” under Hardware and Sound.

Step 13Follow the on-screen instructions. The troubleshooter will attempt to identify and fix the issue. If it cannot, it will provide you with further guidance on addressing the problem.

Resolve Printer Issues on your Mac


Follow these steps if you can’t get your printer to work with your Mac.

 These steps might help you to resolve printing issues such as these:
  • Your printer doesn’t appear in the Printer pop-up menu of Print Dialog.
  • Your printer doesn’t appear in Printers & Scanners preferences.
  • Your Mac displays a message that software for your device isn’t available.

If your Mac doesn’t see your printer or have the software for it

  1. Make sure that your printer is turned on and ready. For help with an error light or other error condition that appears on the printer itself, check the device’s documentation or contact the manufacturer.
  2. If your printer is connected to the USB port of your Mac, disconnect it.
  3. Check for software updates to make sure that your Mac has the latest information about your printer.
    Your Mac downloads software for most printers automatically, so it’s usually unnecessary to install software from the printer manufacturer. 
  4. If you disconnected your printer from the USB port in step 2, reconnect it now.
  5. From the Finder, choose Apple menu  > System Preferences, then click Printers & Scanners.
  6. Select your printer in the list of devices. You might need to wait a moment for it to appear.

If your printer doesn’t appear in Printers & Scanners preferences, click Add (+) at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find your device:

Add Printer window

 

If your Mac has some other issue with your printer or scanner

These steps might resolve printing issues that have no other clear cause.

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Select your printer or scanner in the list of devices, then click Delete (–) to remove it from the list.
  3. Follow the steps in the previous section to add your printer again.
  4. If the issue persists, Control-click anywhere in the list of devices in Printers & Scanners preferences. Then choose “Reset printing system” from the shortcut menu that appears.
    Resetting the printing system causes all printers and scanners—including their queues, jobs, and custom settings—to be removed from Printers & Scanners preferences.
  5. Follow the steps in the previous section to add your device again.

If the issue remains unresolved, take these final steps to remove any currently installed printer drivers that could be causing the issue:11111

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
  3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
  4. The Printers folder opens. Choose Edit > Select All to select all items in the folder.
  5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.
    To save storage space, you can delete the New Folder With Items folder after completing the remaining steps.
  6. Follow the steps in the previous section once more.

If your printing issue persists, contact the printer manufacturer for support.

How to Print from your iPhone, iPad, or iPod touch to an AirPrint-Enabled Printer?


You can print from your iOS device to any AirPrint-enabled printer:airprint

  1. Open the app you want to print from. Find the print option by tapping the app’s share icon (  or ) or settings icon ( or  ). If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
  2. Tap   or Print.
  3. Choose an AirPrint-enabled printer.
  4. Choose the number of copies.
  5. Tap Print.

 

How Do print ePrint printer claim code with the HP Print and Scan Doctor?


You can use the HP Print and Scan Doctor to print the ePrint printer claim code that is required to register your printer with HP Connected.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure : Click the name of your printer

    Image: Click the name of your printer.

  3. In the HP Print and Scan Doctor window, click Printer.
    Figure : Click Printer in the HP Print and Scan Doctor window

    Image: Click Printer in the HP Print and Scan Doctor window.

  4. In the drop-down menu, click Web Services.
    Figure : Click Web Services in the drop-down menu

    Image: Click Web Services in the drop-down menu

  5. Click Print ePrint Instruction Page.
    Figure : Click the Print ePrint Instruction Page button to get the printer claim code

    Image: Click the Print ePrint Instruction Page button to get the printer claim code.

    A Web Services information page prints. It contains instructions on setting up your printer with HP Connected. Locate your printer’s claim code on the sheet, and then input it when you add your printer to the Devices tab in HP Connected.
    Figure : Example of an information page with the claim code

    Image: Example of an information page with the claim code

Common Laser Printer Mechanical Problems and Solutions


Mechanical Problems

Mechanical problems, such as misdeeds and paper jams, are normally caused by the media being used in a printer rather then the printer mechanism. The following are typical problems.

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Misdeeds:
If a misdeed occurs, remove the paper from the paper feeder, and fan the paper so that sheets are not sticking together. Reload the paper ensuring that the curl is loaded as specified by the printer manufacturer.

Paper Jams:
If a paper jam occurs, carefully follow the procedures in the laser printer user guide to remove the jammed paper. Pay particular attention to instructions which require the paper to be removed in a specific direction, as the paper may have loose toner on it which has not been fused and which may contaminate the printer mechanism. Paper may also be jammed between paper feed rollers or in the fuser rollers, attempting to pull paper in the wrong direction through these rollers will probably tear the paper

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Lost Characters  :
If characters are occasionally missing from the text there is probably a communications error.

Check that the cable connecting the printer to the computer is correctly plugged in. Check the communications settings on the printer and the computer, ensuring that they match. Try using another communications cable. If a serial connection is being used, try setting the serial baud rate to a lower speed.

Split Text :
If text is split over two pages there is probably a configuration error in the software application sending the text. Check the software application setup to ensure that the page length and margins are correctly set.

Split text is very rarely caused by the printer, but it may occur if a page contains a very large number of characters and there is insufficient memory in the printer to cope. For instance a complete page of 6 point text contains many more characters than a page of 10 or 12 point text, and may exceed the capabilities of some printers.