Category Archives: Lexmark Printer Support

How do check running a 32-bit or 64-bit version of Windows?


When you are looking to update your Drivers, or other software, you will need to know about  a 32-bit of 64-bit version of Windows. The problem may be a mismatch between the 34-bit and 64-bit versions of the Drivers and your version of Windows.

All editions of Windows 7, Vista and XP are available in 32-bit versions, and most editions of Windows 7, Vista and XP Professional are available in 64-bit.

 

Windows 764bit-checker

1. select Start > Control Panel
2. select System and Security (click System icon if this is not visible)
3. select System link
4. in View basic information about your computer window, view System Type under System heading
5. under System Type you will see if you are running a 34-bit or 64-bit version

Windows Vista

1. select Start > Control Panel
2. select System and Maintenance (click System icon if this is not visible)
3. select System link
4. in View basic information about your computer window, view System Type under System heading
5. under System Type you will see if you are running a 34-bit or 64-bit version

Windows XP

1. select Start > Control Panel
2. select Performance and Maintenance (click System icon if this is not visible)
3. select System link
4. in System Properties window, view System (General tab)
5. under System heading you will see if you are running a 34-bit or 64-bit version

 

 

 

How To Fix Canon Printer Errors?


Canon printers users have complained of the following problem: the printer is printing only text but not pictures.  Such errors can be very annoying. Such types of errors are generally very easily resolvable.

we recommend you try the following steps.
Step 1 – Uninstall and Reinstall the Printer Software
The first thing we recommend you do is uninstall and reinstall the printer software. Once you are through, check the printer again. If the issue persists, try the next step.
Step 2 – Install the Latest Printer Driver
You can update drivers manually or automatically using a specialized tool. The first one, although free, can be time consuming. The other problem with it is that it may not work sometimes as manufacturers often don’t provide drivers for all their devices on their website. On the other hand, with help of a driver update tool you can update your printer driver with a few clicks of the mouse. With automatic updates, all your computer Drivers will be kept up-to-date so you don’t need to worry about Driver update issues again.

How to update HP Printer Driver?


The fastest way to update HP Printer Drivers is by using a reliable and advanced driver update tool. With a good driver update tool you can update your HP Printer Drivers with just a few clicks.

Updating Drivers manually –  printerswe

You can also update your HP printer drivers manually. This process, however, can be considerably more time-consuming and tedious than the former.

To update HP Printer Drivers manually, perform the following steps:

  1. Note down the details of your HP printer
  2. Open your web browser and log on to HP official’s website
  3. Search for the latest Drivers HP printer
  4. If found, download and install them

We mentioned above that most HP printer errors occur due to driver-related issues which can be fixed and prevented by updating HP printer drivers. However, some HP printer drivers occur due to other reasons. Let us take a look at two such errors and their solutions.

How to Bring an Offline Printer Online?


Most of the time, you can bring the printer back online with a few clicks in Windows, but if not, there are additional troubleshooting steps you can take.
Step 1Reboot your printer by shutting it off and turning it back on again. Give the unit a minute or two to finish booting.

Step 2Verify that the printer is plugged in to your computer (for local printers) or that it has network connectivity. If the printer is a networked unit, double-check the link light on the back of the printer to make sure it’s flashing green.

Step 3Log on to your computer using an account that has “Manage Printers” rights to the printer. In most cases, a local administrator account is sufficient.

Step 4Click the “Start” button and then click “Devices and Printers.”

Step 5Right-click the printer and select “See What’s Printing” to display the print spooler window.maxresdefault

Step 6Click “Printer” and select “Use Printer Offline” to remove the check mark. The printer should come online at this time. If this option is grayed out or if the printer does not come online, continue following the steps below.

Step 7Close the print spooler window and return to Devices and Printers.

Step 8Open a Web browser and download the latest driver for your printer from the manufacturer’s website.

Step 9Follow the instructions that come with the driver to install it. If you still cannot bring the printer online, continue with the steps below.

Step 10Click the “Start” button and then click “Control Panel.”

Step 11Type “troubleshooter” (without quotation marks) in the Search box at the upper-right corner of the window. Click the “Troubleshooting” link when it appears in the main window.

Step 12Click “Use a Printer” under Hardware and Sound.

Step 13Follow the on-screen instructions. The troubleshooter will attempt to identify and fix the issue. If it cannot, it will provide you with further guidance on addressing the problem.

Resolve Printer Issues on your Mac


Follow these steps if you can’t get your printer to work with your Mac.

 These steps might help you to resolve printing issues such as these:
  • Your printer doesn’t appear in the Printer pop-up menu of Print Dialog.
  • Your printer doesn’t appear in Printers & Scanners preferences.
  • Your Mac displays a message that software for your device isn’t available.

If your Mac doesn’t see your printer or have the software for it

  1. Make sure that your printer is turned on and ready. For help with an error light or other error condition that appears on the printer itself, check the device’s documentation or contact the manufacturer.
  2. If your printer is connected to the USB port of your Mac, disconnect it.
  3. Check for software updates to make sure that your Mac has the latest information about your printer.
    Your Mac downloads software for most printers automatically, so it’s usually unnecessary to install software from the printer manufacturer. 
  4. If you disconnected your printer from the USB port in step 2, reconnect it now.
  5. From the Finder, choose Apple menu  > System Preferences, then click Printers & Scanners.
  6. Select your printer in the list of devices. You might need to wait a moment for it to appear.

If your printer doesn’t appear in Printers & Scanners preferences, click Add (+) at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find your device:

Add Printer window

 

If your Mac has some other issue with your printer or scanner

These steps might resolve printing issues that have no other clear cause.

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Select your printer or scanner in the list of devices, then click Delete (–) to remove it from the list.
  3. Follow the steps in the previous section to add your printer again.
  4. If the issue persists, Control-click anywhere in the list of devices in Printers & Scanners preferences. Then choose “Reset printing system” from the shortcut menu that appears.
    Resetting the printing system causes all printers and scanners—including their queues, jobs, and custom settings—to be removed from Printers & Scanners preferences.
  5. Follow the steps in the previous section to add your device again.

If the issue remains unresolved, take these final steps to remove any currently installed printer drivers that could be causing the issue:11111

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
  3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
  4. The Printers folder opens. Choose Edit > Select All to select all items in the folder.
  5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.
    To save storage space, you can delete the New Folder With Items folder after completing the remaining steps.
  6. Follow the steps in the previous section once more.

If your printing issue persists, contact the printer manufacturer for support.

How to Print from your iPhone, iPad, or iPod touch to an AirPrint-Enabled Printer?


You can print from your iOS device to any AirPrint-enabled printer:airprint

  1. Open the app you want to print from. Find the print option by tapping the app’s share icon (  or ) or settings icon ( or  ). If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
  2. Tap   or Print.
  3. Choose an AirPrint-enabled printer.
  4. Choose the number of copies.
  5. Tap Print.

 

Common Laser Printer Mechanical Problems and Solutions


Mechanical Problems

Mechanical problems, such as misdeeds and paper jams, are normally caused by the media being used in a printer rather then the printer mechanism. The following are typical problems.

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Misdeeds:
If a misdeed occurs, remove the paper from the paper feeder, and fan the paper so that sheets are not sticking together. Reload the paper ensuring that the curl is loaded as specified by the printer manufacturer.

Paper Jams:
If a paper jam occurs, carefully follow the procedures in the laser printer user guide to remove the jammed paper. Pay particular attention to instructions which require the paper to be removed in a specific direction, as the paper may have loose toner on it which has not been fused and which may contaminate the printer mechanism. Paper may also be jammed between paper feed rollers or in the fuser rollers, attempting to pull paper in the wrong direction through these rollers will probably tear the paper

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Lost Characters  :
If characters are occasionally missing from the text there is probably a communications error.

Check that the cable connecting the printer to the computer is correctly plugged in. Check the communications settings on the printer and the computer, ensuring that they match. Try using another communications cable. If a serial connection is being used, try setting the serial baud rate to a lower speed.

Split Text :
If text is split over two pages there is probably a configuration error in the software application sending the text. Check the software application setup to ensure that the page length and margins are correctly set.

Split text is very rarely caused by the printer, but it may occur if a page contains a very large number of characters and there is insufficient memory in the printer to cope. For instance a complete page of 6 point text contains many more characters than a page of 10 or 12 point text, and may exceed the capabilities of some printers.